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Was checkout girl right to refuse to serve shopper on mobile phone?

By South Wales Evening Post  |  Posted: July 03, 2013

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Was checkout girl right to refuse to serve shopper on mobile phone?

Comments (8)

A DEBATE is raging after a Sainsbury’s checkout assistant refused to serve a shopper because she was on her mobile phone.

The supermarket chain, which has a store in Quay Parade, Swansea, has apologised for the incident, which happened at its Crayford, south east London, store.

It involved Jo Clarke, a 26-year-old property manager who was told by the checkout operator to end her phone conversation.

Miss Clarke is reported as saying: “I was standing at the foot of the till waiting to bag my shopping up, yet the lady on the checkout was just staring at me. When I stopped my conversation and said, “Is everything OK?”, she said, “I will not check your shopping out until you get off your mobile phone”.

A Sainsbury’s spokeswoman is reported as saying in response: “We have apologised to Ms Clarke. It isn’t our policy to not serve customers who are using a mobile phone.”

But the incident has caused a division of opinion, with some arguing that talking on a phone while you are being served is rude, and others claiming the checkout operator was wrong.

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8 comments

  • morton1947  |  July 04 2013, 10:27AM

    Get a grip mobile phones have taken over the world !!!!!. .let's get down to basic common courtesies - The Checkout lady was abolutely correct and the person concerned should have more respect. If their call was that important it should have been made or taken before reaching the checkout

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  • morton1947  |  July 04 2013, 10:26AM

    Get a grip mobile phones have taken over the world !!!!!. .let's get down to basic common courtesies - The Checkout lady was abolutely correct and the person concerned should have more respect. If their call was that important it should have been made or taken before reaching the checkout

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  • christhejac  |  July 04 2013, 8:02AM

    I don't see the problem. As long as the customer said please and thank you. Its not compulsory to make conversation with checkout staff. If the customer was delaying others then that's another issue!

    Rate   -9
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  • clarysage50  |  July 03 2013, 6:53PM

    Sainsburys was 100% correct in this situation, good for them - let's see more stores refusing to serve customers who are on mobiles whilst at checkouts. I have seen notices in some shops clearly stating that customers will not be dealt with whilst on mobiles. It seems that everyone HAS to have a b***** mobile phone glued to their ears these days- wherever you look some twerp is either walking into you or risking life and limb crossing the road. Sorry, but someone has to make a stand - good move, Sainsburys!

    Rate   19
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  • williamwaun  |  July 03 2013, 4:02PM

    She had no right to refuse, times are changing and modern technology is with us all. When the younger generation come through there won't be any manned tills. In the future they will be paying for they food with they phones and most tills will be self service. People need to change with the times or be left behind.

    Rate   -35
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  • maxmin  |  July 03 2013, 3:46PM

    brochadav, Totally agree with you. Because the person serving you may not have such a high powered job as you, they still have the right to be treated with respect and courtesy - that is the real meaning of class. If I were Sainsbury's I would have made that perfectly clear to this rude young lady and invited her to shop elsewhere!

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  • BobEvans2011  |  July 03 2013, 3:45PM

    It is rude indeed to carry on chatting whilst being served. It also cause delays as whilst she is on the phone her shopping is no being packed or was she hoping the checkout girl would pack it for her

    Rate   29
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  • brochadav  |  July 03 2013, 3:25PM

    Only a complete ignoramus would be so rude. I bet this person (on the mobile) would be the first to complain if something similar happened to them. It seems the age we live in is losing, or has lost, any idea of common decency, manners and respect. Why do I bother teaching my 5 year old to say please and thank you?

    Rate   39
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