AMBULANCE crews took more than two hours to reach a woman who fell on the ice in Swansea yesterday.
The injured lady is believed to have fallen after slipping on ice on Phoenix Way in the Garngoch area, near Gorseinon, at around 11.15am.
It is understood ambulance crews were called within minutes of the incident but took more than two hours to reach the woman and eventually arrived at approximately 1.45pm.
A spokesman for the Welsh Ambulance Services NHS Trust confirmed that handover delays at hospitals in the area reduced the ability to respond to emergency calls at the time the call for help was received.
A witness who did not want to be named said: "People who work in the nearby units here went out to help her and rang an ambulance straightaway. It was extremely cold."
Another witness said: "I came back from a job and there was a small crowd outside.
"They explained this lady had fallen on the ice.
"It is not the ambulance driver's fault, it is the Government's fault there are not enough ambulances on the roads."
Unison regional organiser Jeff Baker speaks for ambulance staff in Swansea and said an investigation needs to be conducted into why it took crews more than two hours to reach the injured woman.
He said: "It (the time taken for ambulance crews to arrive) could be down to any one of a number of factors which all show the pressure the ambulance service is under.
"There seems to be universal recognition that they may be in a worse situation than the local hospital trusts because there is yet another all-Wales review into the ambulance services taking place.
"It is very difficult.
"It (the incident involving the injured lady in Garngoch) is unacceptable and there needs to be a fair investigation into this.
"There is also the ongoing problem of ambulances being tied up outside A&E departments."
In November last year the ambulance service hit the headlines when the Post reported that a mum injured in a Swansea Valley road smash claimed her worried son arrived at the scene from Cardiff before an ambulance did.
Judith Jenkins said she waited around 90 minutes for an ambulance to take her to hospital.
A spokesman for the Welsh Ambulance Services NHS Trust said: "We are very concerned about the time it took to attend the incident and will be looking into the circumstances of the case.
"We would encourage the patient and family to contact us directly with their concerns to discuss the matter further."