A SWANSEA grandmother who slipped on ice and waited hours in the cold for an ambulance has thanked the community who rallied round to help.
Sonya Jones had been to see her sons who run a kitchen business on Phoenix Way in the Garngoch Trading Estate and was walking to her car with her daughter-in-law, Gemma, when she slipped on the ice.
The 61-year-old, from Crofty, fell on her back and suffered swelling to her head as well as bruising.
The incident happened at around 11am on Tuesday and although an ambulance was called within minutes one did not arrive until around 1.45pm.
During her two hour wait Mrs Jones was covered with jumpers and jackets from kindhearted people nearby.
She said: "Everybody in the units came out with their jackets.
"I would like to say thank you to everybody and especially Dave in the nearby diner."
The Welsh Ambulance Services NHS Trust was experiencing handover delays at hospitals in the area at the time which reduced its ability to respond to emergency calls.
Mrs Jones was eventually taken to Morriston Hospital and travelled in the ambulance with her husband Edward who was called to the scene.
She added: "I suppose they have to prioritise but how can they priorities when they haven't seen you?"
A spokesman for the ambulance service said: "We are very concerned about the time it took to attend the incident and will be looking into the circumstances of the case."