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Swansea City fans unhappy with ticketing mix up

By South Wales Evening Post  |  Posted: February 19, 2013

Liberty Stadium

Comments (14)

SWANSEA City fans on their way to Wembley have been hit by a ticketing mix-up.

More than 33,000 fans will be heading to London for the Capital One Cup Final against Bradford City on Sunday.

But fans' excitement has been tempered by having the wrong tickets delivered.

Some supporters have been seated away from each other — despite having their season tickets linked together.

One fan, Andrew Birt, who runs the Llangyfelach junior team, was left shocked when the 24 tickets he had ordered for friends and some of the juniors at the club were dotted around different rows of the stadium.

He said: "They are all in one block but I have got a row of four, two rows of three, one pair and all the rest are separate.

"I went down to the ticket office on Friday afternoon and there was a lot of animosity as you can imagine, there was one person serving and they were being bombarded.

"If I had left it to the last minute I could understand and would just be glad to be there. But we linked all our season tickets and I was on the website from 8.30am the day they went on sale.

"We have got two seven-year- olds and an eight-year-old going so they are going to have to have priority, it seems to have been a clerical error."

Another season ticket holder, Chris Hill, said: "I am a bit upset with the way people have been treated to be honest.

"A friend of mine picked up tickets for her father and father-in-law. They wanted to sit together as her father-in-law is elderly and needs help. The tickets they were given were all in separate rows away from each other.

"Fortunately this has been sorted out, but it seems to have affected a lot of people. One person I spoke to said he had ordered two tickets and had received 22.

"Obviously you want to take children along, the whole point is that you are together.

"It is not acceptable that kids and their families are separated when the system allowed season tickets to be linked."

Other fans posting on the popular PlanetSwans website also spoke out.

One poster, Jackhero, wrote: "I've had four tickets ordered. Not as bad as some on here but two seats together different row.

"No point in linking tickets. Worst thing is they have put the two concessions together (my dad and son). This is solvable though, we will just change seats obviously. But won't be all sitting together."

Another, jjack21, said: "Had my two tickets this morning but they have sat my 11-year-old away from me and gave me two adult tickets.

"We have always been linked in with Jack Army membership and bought them both together!

"Popped down to the ticket office to resolve this morning and the office was full of other groups this had happened to."

Swansea City or the stadium management were unable to respond as the Post went to press.

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  • chelsea1955  |  February 20 2013, 12:10AM


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  • chelsea1955  |  February 20 2013, 12:08AM


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  • hywel79  |  February 19 2013, 7:14PM

    "Fortunately this has been sorted out, but it seems to have affected a lot of people. One person I spoke to said he had ordered two tickets and had received 22." would this possibly explain the difficulty in gettign tickets for non season ticket holders then. it would have been nice if they actually stuck to the 2 per season ticket holder rules then maybe some of us who can't afford a season ticket may have ahad a chance to get some tickets

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  • Jack5y  |  February 19 2013, 2:57PM

    Hopefully everyone will have received their tickets well prior to this weekend and we can all cheer The Swans onto victory (again ) at Wembley.

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  • brochadav  |  February 19 2013, 1:40PM

    I have been told that individual postmen only have to take 12 tickets (because they are special delivery) a day. At that rate they will still be delivering tickets on saturday morning!! I don't know how many posties there are but at a rough guess of 250 x 12 = 3000 a day. Not sure when they started delivering, but at that rate they'd have needed 11 days to clear the lot. Assuming there are that many delivery postmen involved. Maybe Royal Mail could shed some light on this? As usual though, people are lining up to blame the Swans when there are outside influences that may be more culpable. On a seperate issue, I emailed the club over a month ago with a query and never got a reply. So don't hold you collectiver breath, the ticket office IS a shambles. But that is not entirely the fault of SCFC.

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  • city81  |  February 19 2013, 1:04PM

    christhejac, I've spoken to the ticket office and I've now got hold of my tickets for which I'm very grateful. From a personal point of view that's the end of the matter, but I hope those who are still waiting for their tickets or have problems with linked tickets get things resolved as soon as possible, as its difficult to enjoy the build up to the game when you don't know if you're going to be there!! Hopefully, lessons will be learnt and the future ticketing for big games will get better each time.

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  • Jack79  |  February 19 2013, 12:41PM

    I think it's pretty bad that the club hasn't commented to this article and is not replying to emails. The customer service is no existent but they are quick enough to take our money each week. The whole system of ticket distribution needs to be improved. It also seems that the fans who have recieved tickets have the wrong seats or are not sat together. The club was urging fans to link accounts so that this would be possible. Shambles is an understatement!

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  • christhejac  |  February 19 2013, 11:52AM

    You should be ok then with that as proof of payment. If they dont arrive by thursday you need to contact the club. They then cancel the tickets and you are re issued new ones at wembley ticket office. Pain in the **** i know

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  • city81  |  February 19 2013, 10:34AM

    christhejac, yes mate. A grand total of £756.

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  • christhejac  |  February 19 2013, 10:28AM

    city81 - Has the money gone out of your bank?

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