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Liberty Stadium ticket problems will improve say Swansea City

By South Wales Evening Post  |  Posted: August 27, 2014

Swans fans enjoying the first home game of the season.

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IT is the hottest ticket in town — to see the Swans in Premier League action.

But some fans have been finding that it is not enough to get them into the Liberty Stadium.

But the perfect start on the pitch has not been replicated off it, according to some fans.

They have been caught up in the new ticketing system introduced. And in some cases it means they have been left on the outside.

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Complaints about it have been posted on social media sites after problems at the pre-season Villarreal friendly and last Saturday's Burnley match.

But fans have been thanked for their patience.

"There was a vast improvement for last Saturday's match and we thank the fans for taking everything on board," said a spokesman. "We are confident that there will be an improvement as people get used to the system."

Last Saturday there were 676 rejected scans.

On its website the club said 96 of the rejected scans were due to Ticketmaster testing and 256 were in the "wrong event" category.

"This could be due to people bringing the wrong ticket or trying to scan a Jack Army membership card," it said. "And 173 were 'already in the ground'. This will be people who printed multiple print at home tickets instead of a single ticket.

"Sixteen were people trying to enter on an exit scan. Their ticket had already been scanned in and possibly due to people passing their tickets back outside.

"Fifty match tickets were 'reprinted'. This could be those who said they couldn't print at home or that it had not printed correctly when it had. Eighty five could be people who were trying to enter on an old card after asking for it to be reprinted, stating they hadn't received the first issue."

The club added: "Swansea City would like to thank supporters for their continued co-operation and patience following the introduction of the new ticketing access system at the Liberty Stadium this season.

"All supporters now have their tickets and season cards scanned before entry in order to improve stadium security controls.

"As the system continues to bed in, the club is confident the number of access issues will reduce and speed of entry increase."

The kick off of last night's Capital One clash with Rotherham was delayed for 10 minutes although it was unclear if this was due to a ticketing issue.

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  • SAswan  |  August 27 2014, 1:54PM

    Why doesn't the ticket office have a plan to cope with a walkup crowd. It was shambolic for the viilareal game and even worst for rotherham last night !!!!!!!!!!! got nothing to do with scanning.

    |   5
  • christhejac  |  August 27 2014, 11:53AM

    You cant expect people who haven't decided whether to go to by tickets up front. The club has to cater for the walk up crowd for cup games like these. With it being a nice evening, summer term and the attractive pricing for children's tickets there was always going to be a sizeable walk up. Having a ticket office capable of serving 3 people at a time is not the answer

    |   32
  • lordcharles  |  August 27 2014, 10:42AM

    Anyone found using duplicate tickets should be handed over to the police and the original purchaser, who it appears have duplicated tickets for others should be spoken to and if found to have been acting criminally, also arrested and banned for life!

    |   11
  • CastleFieldJa  |  August 27 2014, 10:32AM

    I entered the ground at 7:35 with no problem at all. I believe the delay for the Rotherham game was due to so many fans turning up relatively late to buy tickets at the ticket office combined with sections of the ground not intended to be used which limited customer choice of seats (e.g. preference for location of several people sitting together). Even if you know what you want and it is available buying a ticket takes several minutes, hence a large backlog. Lesson? Buy tickets in advance, they can even be printed at home so there isn't even a need to collect.

    |   10