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Portmead woman 'deeply upset' after wrongly accused for dropping a cigarette end

By Amy_Downward  |  Posted: March 02, 2014

Amanda Roberts

Comments (11)

A WOMAN has made numerous complaints after being approached by a litter enforcement officer in Swansea and wrongly accused of dropping a cigarette end.

Amanda Roberts, 50, of Portmead, was out shopping in Swansea on December 4 last year.

She went outside to have a cigarette and then said she carefully put the end back into her packet and went into Primark.

Mrs Roberts said: “I was then followed into the shop by who I thought was a police officer and asked if they could have a quick word with me.

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“I was very embarrassed and flustered.

“I then found out he was a litter enforcement officer and he said he was going to issue me with a fine.

“I showed my two cigarette ends in the packet and felt really humiliated as a lot of people were looking.”

Mrs Roberts said she was so upset by what had happened she submitted a complaint.

Paul Buttivant, managing director of 3GS who supplies the litter enforcement officers for Swansea Council, said: “3GS is an ethical business where staff are trained to the highest standards. Where there is an honest mistake made, the company has a policy for openness and apologises unreservedly to Mrs. Roberts.

“In this instance an honest mistake has been made and no fixed penalty notice was issued to Mrs. Roberts.

“Mrs Roberts was provided with a Stubby pocket ashtray at the time by the officer in order for her to place her discarded cigarette butts whilst away from any appropriate receptacles that have been provided by the local authority within the city centre.”

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  • craig_arnold  |  June 20 2015, 7:38AM
  • craig_arnold  |  June 20 2015, 7:10AM

    There is something wrong with this woman she isn't all there. the whole incident was captured on cctv and there was nothing wrong with anything the officer did.

  • DOGSFORME  |  March 03 2014, 10:50PM

    There is a time and place for everything. To follow someone into a store in this instance was obviously not the time or place to approach Mrs Roberts. The officer did not have his facts right and caused Mrs Roberts extreme embarrassment and humiliation. In this instance a little discretion would have gone a long way. Maybe 3GS could remember this incident if they ever consider rewriting their training programme.

    |   -5
  • johnrob  |  March 03 2014, 10:02PM

    Why is that litter wardens dress like special forces ? But our own city rangers are in high vis dress And are very helpful ? Yet litter force just fine and intimidate ?

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  • JSG17  |  March 02 2014, 10:08PM

    I would equally feel humiliated and embarrassed if this happened to me. Well done for doing something about it for the benefit of others.

    |   -8
  • kcw195  |  March 02 2014, 6:16PM

    I for one wouldn't like to be accused of something I haven't done. It's obvious the litter enforcement officers are not that highly trained. Mrs Robert's was right to go to The Evening Post, maybe this will shake them up and save someone else the embarrassment of being approached in a public place and being accused of something they haven't done. It could be someone that has posted a negative comment on here. Good on you Mrs Roberts.

    |   -9
  • BobDavies2  |  March 02 2014, 2:58PM

    When she says "numerous complaints, has she been reprimanded on previous occasions? It's terrible that Primani customers are being falsely accused !

    |   -8
  • PJL1967  |  March 01 2014, 4:44PM

    She should count herself lucky. Paul Buttivant, managing director of 3GS is a Tory Councillor in London. I'm suprised he didn't try to have her publicly flogged for questioning his company's "officers" authority..

    |   -9
  • annmariejack  |  March 01 2014, 8:20AM

    Sorry BreadJules but I have to agree with swanseajock there is no story here. I have seen the litter wardens dealing with all sorts of people not just easy victims as you call them. I would also say that there are no victims here the warden made a mistake accepted the woman's explanation and left it at that. If your looking for victims then look to the tax payers who have to pay to clean up after the ones the wardens don't catch. It's the people who are littering we should be looking at and putting down not the one's trying to do something about it.

    |   13
  • BreadJules  |  February 28 2014, 9:53PM

    Basically what we thought would happen. Litter police gone vile, that is accusing easy victims rather than dealing with hard cases.

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