A WOMAN has made numerous complaints after being approached by a litter enforcement officer in Swansea and wrongly accused of dropping a cigarette end.
Amanda Roberts, 50, of Portmead, was out shopping in Swansea on December 4 last year.
She went outside to have a cigarette and then said she carefully put the end back into her packet and went into Primark.
Mrs Roberts said: “I was then followed into the shop by who I thought was a police officer and asked if they could have a quick word with me.
“I was very embarrassed and flustered.
“I then found out he was a litter enforcement officer and he said he was going to issue me with a fine.
“I showed my two cigarette ends in the packet and felt really humiliated as a lot of people were looking.”
Mrs Roberts said she was so upset by what had happened she submitted a complaint.
Paul Buttivant, managing director of 3GS who supplies the litter enforcement officers for Swansea Council, said: “3GS is an ethical business where staff are trained to the highest standards. Where there is an honest mistake made, the company has a policy for openness and apologises unreservedly to Mrs. Roberts.
“In this instance an honest mistake has been made and no fixed penalty notice was issued to Mrs. Roberts.
“Mrs Roberts was provided with a Stubby pocket ashtray at the time by the officer in order for her to place her discarded cigarette butts whilst away from any appropriate receptacles that have been provided by the local authority within the city centre.”