A MUM has hit out at the operators of Swansea's main leisure centre after claiming her children's visit to the pool was ruined by floating faeces.
The company running the LC insisted it followed all guidelines in its response to the situation.
Jenny Heavens went to the pool for younger children with her daughters Celyn, aged 3, and Ffion, aged 6.
"Within five minutes of being in there we noticed faeces floating in the water and then sinking to the floor," said Mrs Heavens, of Heol Cae Gurwen, Gwaun-cae-Gurwen. "I notified a lifeguard, who after disappearing for 10 minutes, came back with a net. There were newborn babies, young children and people still swimming in the water.
"He then spent another 10 minutes trying to fish the faeces out, still nobody aware what's in the water, kids putting their faces in the water and everything. He carried it in the net with the contaminated water dripping across the floor to behind the 'control' area."
Mrs Heavens, who works in Morriston, added: "I dread to think of the contamination in the pool."
She said she had been offered vouchers by LC, but had not yet decided whether to take them up.
Bay Leisure, which runs LC, said: "We have spoken to Jenny and addressed her concerns. Both she and her family are looking forward to a return trip and we are confident they will have a good time as per the majority of our customers. As we explained to her, the issues raised were investigated and we would like to reassure customers that our staff have acted in line with national protocol and health and safety guidelines.
"However, we are always keen to continue our customer service and always take customer comments on board.
"The health and safety of our customers is of paramount importance at the LC and through our relationship with local health inspectors our customers can be reassured that our facility is operating safely."