Login Register

Mum told she's 'too heavy' as lift gets stuck in new Poundstretcher

By South Wales Evening Post  |  Posted: May 15, 2014

Sharon Hayes, with her son Baily outside Pondstretcher in Pensarn. She was told she was 'too heavy' for a life that failed when she and her friend tried to use it.

Comments (4)

A MUM who became stuck in a lift at a Poundstretcher store has criticised staff who she says told her the combined weight of her and a friend caused the problem.

Sharon Hayes, her four-year- old baby and a friend were shocked when they were told they were too heavy for the lift at the newly opened store in Carmarthen. It was the first of two incidents of shoppers stuck in the lift within the first week of opening.

Mrs Hayes, aged 35, said the trio were freed after almost 20 minutes, but were left red-faced after being told they had apparently exceeded the 400Kg weight limit — some 62 stone.

She added: "We were told our weight had caused the lift to jam which I find hard to believe.

Related content

"I am 12 stone and my friend is 14 stone, add to that a buggy, my baby boy and it's nowhere near 62 stone. In the end the lift was unjammed without needing anyone to come but we just left feeling embarrassed after being told basically we were too fat for the lift."

Store manager Stacey John said the lift was for disabled customers, adding: "The lift is run by another company, not Poundstretcher. It is designed for a disabled person in a wheelchair. People should ask staff if they want to use the lift for disabled purposes."

Read more from South Wales Evening Post

Do you have something to say? Leave your comment here...

max 4000 characters


  • charioteer17  |  May 16 2014, 8:32AM

    The lift is for disabled people but they have to ask the staff to get permission to use it! Treating disabled people in a less favourable way..watch it Poundstretcher you may be in breach of the Equality Act.

    |   -2
  • chrome_expat  |  May 15 2014, 9:40PM

    12stone? That will teach you to buy a scales from Poundstretcher

    |   20
  • swanseagraham  |  May 15 2014, 8:02PM

    "Pondstretcher in Pensarn"? "was 'too heavy' for a life"?

    |   5
  • mdcurran  |  May 15 2014, 8:02PM

    Is this a picture of her with her 'four-year old' baby? He looks more like four months to me!

    |   12