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Mum injured in Swansea Valley road smash unhappy at ambulance crew delay

By South Wales Evening Post  |  Posted: November 21, 2012

Judith Jenkins

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A MUM injured in a Swansea Valley road smash said her worried son arrived at the scene from Cardiff before an ambulance did.

Judith Jenkins and her mother Pat Borsden said Mrs Jenkins waited around 90 minutes for an ambulance to take her to hospital.

During that time, firefighters put her in a neck and back brace in the car and held her head steady.

Mrs Borsden said it was just over an hour before paramedics in rapid response vehicles arrived. She said an ambulance then appeared around 20 minutes later at the scene, on the A4067 in Ystradgynlais.

Recalling her long wait, while suffering from pain in her chest and neck, Mrs Jenkins said: "My son got there quicker than the ambulance, and he was shopping in Cardiff with his girlfriend when it happened. His father also got there quicker, and he had been out pheasant beating."

Mrs Jenkins said she recalled two council workers raising the alarm after the accident, which took place near the council office junction at around 2.10pm last Friday.

"They rang 999, and the fire service were there first," said the 44-year-old.

"They left me in the car as it was raining, and put me in a back and neck brace.

''They also gave me oxygen, and one of the firefighters sat in the car and held my head."

Mrs Jenkins, who works as a carer, said the firefighters checked on the progress of the ambulance via radio, but the minutes ticked by.

Her mother, who got to the scene from nearby Penrhos, said three Welsh Ambulance Service rapid response vehicles arrived at around 3.20pm.

Paramedics administered morphine to Mrs Jenkins but had to wait for the ambulance, which carries spinal boards, before she could be moved.

Mrs Borsden said the ambulance arrived from Ammanford at around 3.40pm.

Her daughter was then taken to Morriston Hospital where she was assessed and later discharged.

She is now home recovering.

"I feel battered and bruised but I'm still here — that's the main thing," said Mrs Jenkins.

She praised the firefighters and paramedics but branded the ambulance incident "disgusting" — claiming a similar delay happened in February when she suffered a head injury, resulting in a police car taking her to hospital.

A Mid and West Wales Fire Service spokeswoman said it received a call about the accident at 2.11pm.

She said crews from Pontardawe and Abercrave stayed with Mrs Jenkins until 3.40pm when the casualty was removed from the car and taken to hospital.

They remained at the scene afterwards to clear the road.

The Welsh Ambulance Service told the Post it was looking into the incident, but was unable to give a detailed response at the time of going to press.

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  • Gwyddno  |  November 22 2012, 11:51AM

    thoughtfulone What happens usually is: The person, who is at the centre of the news, goes to a newspaper with a complaint. A reporter takes the details and phones someone at the organisation involved. More often than not, the first time the organisation is made aware of the complaint is when the reporter phones. In view of possible legal action that might ensue and being aware that they have to protect confidential information, the spokesperson states that there will be no comment until the matter is investigated. There is nothing unusual happening - The organisation is cautious in much the same way that the police do not jump to conclusions straight after an incident.

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  • thoughtfulone  |  November 22 2012, 11:28AM

    Not going to comment on who is right or wrong here , but someone tell me why oh why , every time we get a possible negative story the nhs or ambulance service come up with the same old lame excuses as why they cannot comment. Time and time again , poor service is explained away with a cannot comment on individual cases , or no one available at present to comment, yet all of these agencies I am sure have highly paid press officers, who are supposed to be doing just that .

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  • carmshire  |  November 21 2012, 10:10PM

    The best patients are those which are adamant they need to go to hospital until they get told that an EMERGENCY Ambulance will not be bringing them home. All of a sudden they feel better and will try and see their GP in the morning. Families following Ambulances to hospital in cars after having waited 3 hrs for one for a 2 mile trip! Just a brief snipit

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  • Dooyah  |  November 21 2012, 9:59PM

    Wearing a duvet causes drowsiness.

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  • BobDavies2  |  November 21 2012, 9:53PM

    carmshire, to be perfectly honest that was the general essence of my comment, did she really need an ambulance? Why do these people constantly run to the Evening post the minute life doesn't actually go to plan?, what did this woman hope to achieve?, well i hope her 5 minutes of fame makes her feel better! she obviously hasn't got any idea the idiots the ambulance service deal with daily.

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  • tomitma  |  November 21 2012, 9:38PM

    Flaming idiot, why do these people make themselves look like complete idiots, by running to the papers over the slightest little upset. What do they want? there 15 minutes of fame, or is it the compensation culture? you were obviously not in a life threatening situation, because you wouldn't have been released straight after reaching the hospital. LEARN HOW TO DRIVE PROPERLY but by the sounds of it if this is your second accident this year, you won't be driving for much longer because you wont be able to afford the insurance. I cant stand these people, there are more important things in this world rather than your winging.

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  • Jiffy  |  November 21 2012, 9:28PM

    I know why she's whinging. She didn't get a free ride in a helicopter. Twice !

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  • Jiffy  |  November 21 2012, 9:27PM

    Our emergency services are being run ragged by a small (5%) number of people who call them out time after time for little or no reason. Frequently due to their own stupidity abusing drink, drugs or being idiots in cars. For some reason, only known to themselves, these same people are always the first to demand their right to be at the front of queue. Yet another reason to blame maggie T for lumbering us with the nonsense of care in the community.

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  • carmshire  |  November 21 2012, 8:29PM

    @BobDavies2. If her condition had been life threatening it would definitely NOT have meant an Ambulance would have been there in minutes! Where do you think the vehicles come from? Unlike the fire brigade who sit around all day waiting for something or anything to happen, the Amb service are constantly stretched due to demand and delays outside hospitals. People have to get it into their heads that they should only dial 999 in an Emergency situation which means a situation where there is an actual threat to life not because you've had a bad hand for a week and now it's Friday and your ****ed and can't drive you need an Amb. But, my mum will follow in her car behind!! Did this woman really need an Ambulance? It appears not. End of story

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  • cresswell1  |  November 21 2012, 6:55PM

    seems like a good driver

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