STAFF and managers at Morriston Hospital's emergency department have been praised by health inspectors for the service they provide.
They dropped by unannounced on a Wednesday in February to gain a snapshot of what went on.
No urgent concerns emerged from the subsequent report by Healthcare Inspectorate Wales (HIW), which concluded: "Overall, patients can be confident that the service at Morriston is well run, with due care and attention to professional standards of care."
The report said the resuscitation area was exceptionally busy throughout the inspection — but that patients seemed happy about assessment and treatment waiting times.
"Staff were courteous and discreet when talking to patients," said the HIW report. "The feedback we received from patients was very positive in relation to staff attitude and behaviour."
Staff dealt promptly with pain relief requests, it added, and patients said they felt staff had time to listen. The department itself was also found to be clean.
Inspectors noted a big improvement in staff training within the last year in areas including dementia care and immediate life support.
Nurses and medics said staffing levels had improved, but inspectors said the allocation of two nurses for five trolley bays within the resuscitation area posed "a challenge" — requiring nurse redeployment — when more than two patients were being treated.
The HIW did, however, make several findings, including inconsistencies in medical prescription and administration documentation, limited shower facilities and unclear implementation of infection prevention controls. Bosses at ABMU health board said they were developing a plan to sort these issues out.
"We are very pleased that overall the report is very positive," said an ABMU spokeswoman.