A 78-YEAR-OLD Pembrey woman was forced to lie on the street for over an hour with cuts and bruises to her face after suffering a fall, her grand-daughter claimed.
Joan Perego of Ar-y-Bryn suffered injuries to her face in the fall whilst on a family walk at Tan-y-Bryn, Burry Port, on New Year's Day.
She was kept waiting for an hour and a quarter for an ambulance before her family drove her to hospital themselves.
On calling for help at around 1pm, her family was told not to move her and to wait for an ambulance.
Mrs Perego's grand-daughter, Danica, 26, who was with her at the time, and who works at Burry Port health centre, said: "It's disgusting.
"We were waiting over an hour and 15 minutes.
"My grandmother tripped over a raised manhole.
"She basically landed on her face and we didn't want to get her up because she cut her head."
Danica said the family called the ambulance straight away and they were advised not to move her.
"It was really cold. The more we were waiting the colder she was getting," she said.
Now recovering at home, Mrs Perego said: "It was an interminable wait."
A Welsh Ambulance Service spokesman said they experienced a high volume of emergency calls that delayed their response to calls.
Last week the Post featured the story of Swansea grandmother Sonya Jones who slipped on ice and also waited hours in the cold for an ambulance.
Mrs Jones had been to see her sons who run a kitchen business on Phoenix Way in the Garngoch Trading Estate and was walking to her car with her daughter-in-law, Gemma, when she slipped on the ice.
The 61-year-old, from Crofty, fell on her back and suffered swelling to her head as well as bruising.
The incident happened at around 11am last Tuesday and although an ambulance was called within minutes one did not arrive until around 1.45pm.
During her two hour wait Mrs Jones was covered with jumpers and jackets from kindhearted people nearby.
The Welsh Ambulance Services NHS Trust said it was experiencing handover delays at hospitals in the area at the time which reduced its ability to respond to emergency calls.