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EE apologises to south Wales customers after signal problem shuts down network

By South Wales Evening Post  |  Posted: March 20, 2014

By Paul Turner / paul.turner@swwmedia.co.uk / @readmybook

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EE has apologised to customers after a signal outtage shut down the network for some of its 27 million customers.

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EE customers have received an apology after some of the company’s 27 million customers were left with no signal on their phones for hours.

Frustrated customers saw the ‘no service’ message appear on their phones yesterday evening.

It left them unable to make calls or send or receive messages.

Some probably thought it was just a problem with their own phone, but as the evening went on, it was revealed there was a major outtage across the EE network.

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But EE said the problems were resolved from 10pm last night, although some people had to switch their phones off and then back on again this morning to get their signal back.

A statement from EE today said: "Last night's technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service.

"We apologise for the inconvenience caused to those customers affected.

"If people aren't seeing signal, we also recommend that they switch their phone off and then on again, and it should be fine."

Last night EE spoke of “gremlins in the system”, but it did not stop people turning to Twitter to complain....

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