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Disability groups have welcomed improvements to the accessibility at Swansea High Street station

By Amy_Downward  |  Posted: January 29, 2014

Disability groups have welcomed improvements to the accessibility at Swansea High Street station

Disability groups have welcomed improvements to the accessibility at Swansea High Street station

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DISABLITY groups have welcomed improvements to the accessibility at Swansea High Street station.

Many of the elements to improve accessibility in the £7.6m refurbishment project, funded by the Welsh Government and Network Rail, have been praised by disability groups for making the station easier to navigate.

Some of the improvements have included a tactile guidance path for blind and partially sighted people, improved natural lighting, use of colour contrast and reduction of clutter around the station.

As well as individual elements the project has been commended for the way that it was managed throughout, including consulting with disability groups.

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Andrea Gordon, from Guide Dogs Cymru and Vision Impaired West Glamorgan, said: “Guide Dogs Cymru and Vision Impaired West Glamorgan were delighted to be involved in the station re-development.

“It is a great example of a partnership approach that listened to and took into account the challenges that face blind and partially sighted travellers, what can be done to support their safety and independence, and reflecting that in the final design.”

The positive impact of the project, which was delivered by Arriva Trains Wales, was also recognised by customers through Passenger Focus’ National Passenger Survey, where the score for customer satisfaction increased from 50 per cent to 93 per cent following the completion of the improvement work.

Lynne Milligan, customer services director for Arriva Trains Wales said: “We are really pleased that Swansea Station will be held as an example of best practice in this area and this reflects how we are dedicated in making our rail services, wherever possible, more accessible to everyone in the communities that we serve.”

The Welsh Government and Network Rail have now produced a report highlighting the main lessons learnt and successes to help others when planning accessibility improvements.

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