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DVLA in centre award success

By South Wales Evening Post  |  Posted: November 09, 2012

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ONE of Swansea's largest employers has been honoured with two national awards.

The DVLA, which employs around 5,000 people in the city, took the prestigious title of Best Overall Contact Centre of the Year at the Customer Contact Association (CCA) Excellence Awards.

The agency also won the Most Effective Training Programme award.

DVLA chief executive, Simon Tse, said: "I am absolutely delighted that our contact centre has been recognised in this way and I am extremely proud that the staff have been given the recognition they deserve."

CCA chief executive Anne Marie Forsyth said: "These were the most hotly- contested awards CCA has ever held — a huge congratulations to the winners who truly represent the very best in customer service.

"DVLA's success in particular underlines the valuable role CCA Global Standard plays in driving continuous improvements. "It was inspirational to see the passion for pleasing customers which shone through all of the submissions this year."

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  • Jiffy  |  November 10 2012, 12:56AM

    As we all know, trade awards are not worth the tin & contiboard they're made from, but they make a great night out for bosses who never have to deal with the public and have nice evening wear that has to be used once a year, even if it all needs taking out a bit. A few years ago the DVLA won an award from the same association. Shortly afterwards it cut the number of jobs at the contact centre. Will history repeat itself ?

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  • jules2109  |  November 09 2012, 6:55PM

    Well done DVLA!!

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