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Appeal to lenders

By South Wales Evening Post  |  Posted: December 04, 2012

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LENDERS should simplify their products in an effort to rebuild customer trust, the head of the Council of Mortgage Lenders (CML) has urged.

Martijn Van der Heijden called for more flexible products and less jargon as part of a drive to show customers they were "genuinely at the heart of our businesses".

He was speaking at a CML conference after toughened rules were outlined by the City regulator to prevent a return to irresponsible lending and to make sure people only take out mortgages they can afford to pay back.

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